Returns & Exchanges
At Colnago, we are committed to providing elite-level cycling gear; if your purchase does not meet your performance expectations, you can return or exchange it within 30 days of delivery. All items must be in their original, unused condition and include the authentic Colnago packaging and documentation.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original boxes, ensuring that all tags, manuals, and protective components are included to prevent damage during transit.
Ship to Italy
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location to be sent back to our headquarters.
Inspection and Refund
Once our technicians verify the integrity of the returned items, we will process your refund or dispatch your replacement gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing