Frequently Asked Questions
Everything you need to know about your Colnago cycling experience.
How can I verify the authenticity of my Colnago frame?
Every authentic Colnago frame comes with a unique serial number and an integrated NFC tag that can be scanned with the Colnago app to verify its provenance and ownership via blockchain technology.
What is the global shipping timeframe for new bicycles?
Orders for complete bicycles are typically processed within 5-7 business days. International shipping times vary by region, but most deliveries arrive within 10-15 business days via our secure white-glove logistics partners.
What kind of warranty is provided with a Colnago purchase?
We offer a standard 2-year warranty on all frames and components. If you register your frame on our official website within 30 days of purchase, you may be eligible for an extended warranty program.
Can I return a bicycle if it is not the right fit?
Yes, we accept returns within 14 days of delivery provided the bicycle is in its original, unridden condition and original packaging. Please note that custom-painted or bespoke builds are non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options through Klarna or Affirm for eligible customers.
How do I determine the correct frame size for my height?
You can use our comprehensive sizing guide located on each product page. For the most precise fit, we recommend visiting an authorized Colnago dealer for a professional biomechanical fitting.